Shipping

We cover the shipping costs.

Sometimes you may need a small product that doesn't cost much. For these orders, under 200 euros, we charge a shipping fee of 29 euros. Unfortunately, this cannot be avoided, as otherwise we would incur a loss on your order.

Our products are shipped from different warehouses.

Some products are in stock and can be shipped immediately, while others are only produced after the order is placed.

Therefore, it is possible that your order arrives at different times.

We will inform you of this in advance - as much as possible.

Check the delivery times of different products elsewhere on this page.

Do you think something went wrong with your order? Don't hesitate to contact us via info@idemax.be or through the contact form.

Yes, in most cases. However, if a product comes from an external partner, there may not be a delivery date available. This depends on the product:

• for the delivery of our play and seating furniture, our transport company will contact you in advance to agree on a suitable delivery date. You can provide a time indication, but with an interval of at least 4 hours. If desired, we can ask the driver to call you half an hour before delivery. The transport company will take these wishes into account as much as possible.
• Products that we have in stock are usually shipped and delivered within 5 working days via DHL or our transport company. Once your order is ready for shipment, you will receive a track-and-trace link that allows you to follow the delivery process. You will also be notified by email if the package has been shipped or delayed.
• 
  
• Products coming from another warehouse are also delivered via a courier (DHL, PostNL). In this case, you may not be notified in advance.

When shipping to schools, we always take school holidays into account and, if possible, also the regular school hours. However, with courier services, we do not always have control over the time a package is delivered.

If the first delivery attempt fails, there will always be a second attempt.

If this also fails, the package will be returned. When a delivery fails due to incorrect or missing information, we will look together for a new delivery option. Any additional shipping costs will be charged to the recipient in that case.

Yes, we also deliver during school holidays, with the exception of schools. We will also always contact you in advance to agree on a specific delivery date.

Since most schools are closed during the holidays, we will wait to ship your order until after the holiday. 

If there is someone present at the school who can receive the package during the holiday, please let us know, and we will send the package.

You will always receive a track-and-trace number with which you can follow your order. In most cases, the package will be delivered within two days. However, we can never guarantee this 100%.

You can also provide a different or private address where we can send the package. Please keep in mind that our packages can sometimes be large and heavy. Therefore, let us know that it is a private address. There must always be someone present at a private address to receive the package.

Yes, you can. During the ordering process, you will be able to indicate the delivery method. If the products you wish to order all come from our warehouse, the option to select "PICK UP" will also appear.

Our warehouse is located in Mol.

As a cherry on top, you will also receive a voucher for your next order on our website because we save both CO2 and kilometers on our transport.