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Privacy statement

1. Identiteit van de onderneming2. Welke persoonsgegevens verwerken wij?3. Voor welke doeleinden verwerken wij persoonsgegevens?4. Rechtsgrond van de verwerking5. Met wie delen wij persoonsgegevens?6. Bewaartermijnen7. Jouw rechten als gebruiker8. Beveiliging9. Cookies10. Internationale doorgifte11.Minderjarigen12. Wijzigingen aan deze privacyverklaring13. Contact

This privacy statement describes howIdemax BV, including its trade and brand namesPlayground furnitureandCour de Récré, collects, processes, uses, and protects personal data.

By using our websites (idemax.be, speelplaatsmeubel.be, courderecre.be) and/or placing an order, you confirm that you have read and agree to this privacy statement.

1. Identity of the company

Idemax BV
Mariëndal 33 - 2400 Mol
Email: info@idemax.be
Phone: +32 14 96 02 10
Company number: BE 0472.228.266

Websites managed by Idemax:
​- www.idemax.be
​- www.speelplaatsmeubel.be
​- www.courderecre.be

2. What personal data do we process?

We only process data that is necessary for our operations. This may include:

2.1 Data you provide yourself

  • First and last name

  • Company name, position

  • Address details

  • Phone number, email address

  • Order history

  • Information about playgrounds or projects

  • Payment and billing information

2.2 Automatically collected data (website & webshop)

  • IP address

  • Browser and device type

  • Pages you visit

  • Cookie data (see cookie policy)

  • Behavioral and usage data for optimization

2.3 Photos and images
When projects are realized, Idemaxmay take photosfor marketing purposes (website, brochures, social media),unless there is a written objectionfrom the customer.

3. For what purposes do we process personal data?

Idemax processes data solely forlegitimate purposes, including:

3.1 For the execution of a contract

  • Processing orders

  • Delivery, installation, and billing

  • Customer service, complaint management

  • Follow-up on quotes

3.2 For marketing & communication

  • Sending newsletters (only with consent)

  • Sending product updates, promotions, or relevant information

  • Optimizing our webshop and services

3.3 Legal obligations

  • Accounting & billing

  • Safety standards regarding play equipment (including EN1176 documentation)

  • Warranty and liability handling

3.4 Internal Operations

  • Analysis of sales and website traffic

  • Improving products, play concepts, and customer experience

4. Legal basis for processing

We process personal data based on:

  • Execution of a contract(orders, quotes, deliveries)

  • Consent(newsletters, marketing materials)

  • Legal obligation(accounting, safety standards)

  • Legitimate interest(website optimization, photos of projects without people)

5. Who do we share personal data with?

Idemax only shares data when necessary.

5.1 External processors

  • IT and hosting providers

  • Payment providers

  • Logistics partners & carriers

  • Accounting firm

  • Marketing or communication specialists

These parties process dataexclusively according to our instructions.

5.2 No sale of personal data

Idemaxdoes not sell personal datato third parties.

6. Retention periods

We do not retain personal data longer than necessary:

  • Order and invoicing data:min. 7 years(legal accounting)

  • Contact and quote data:max. 5 years

  • Marketing data: untilwithdrawal of consent

  • Photos of realizations: unlimited, unless the customer objects

7. Your rights as a user

You always have:

7.1 Right of access
You can request which personal data we have processed.

7.2 Right to rectification
Incorrect or incomplete data will be corrected at your request.

7.3 Right to erasure ("right to be forgotten")
As far as legally permitted.

7.4 Right to restriction or objection
For justified reasons.

7.5 Right to withdraw consent
For newsletters or marketing, among others.

7.6 Right to data portability
You can receive your data in a structured format.

You can exercise these rights via:

📧 privacy@idemax.be or info@idemax.be

8. Security

Idemax takes appropriatetechnical and organizational measuresto secure personal data against loss, misuse, or unauthorized access, including:

  • secure servers

  • SSL encryption for webshop traffic

  • role-based access

  • secure backups

9. Cookies

Our websites use cookies for:

  • proper functioning of the website (essential cookies)

  • analysis of web traffic (statistical cookies)

  • visitor preferences (functional cookies)

  • marketing purposes (with consent)

You can find a detailed cookie overview in ourCookie Policy.

10. International data transfer

Idemax aims to process data within the EU.

If external partners process data outside the EU, this is done only with:

  • appropriate safeguards

  • EU standard contractual clauses (SCCs)

  • compliance with GDPR standards

11.Minderjarigen

We do not processany personal data of children under 16 years oldwithout consent from a parent or guardian.

12. Changes to this privacy statement

Idemax may change this statement as necessary. The most recent version is always available on the website.

13. Contact

For questions, complaints, or information, customers can contact:

📧 Email: info@idemax.be

📞 Phone: +32 14 96 02 10

If you do not agree with our processing, you can file a complaint with:
Data Protection Authority (GBA) – www.gegevensbeschermingsautoriteit.be